Policies & Procedures

Transparency, trust, and accountability

Our policies and procedures ensure we deliver safe, high-quality care while protecting the rights and dignity of everyone we support.

Safeguarding Policy

Our commitment to protecting vulnerable adults from harm, abuse, and neglect.

We have robust safeguarding procedures in place, with clear reporting channels and regular staff training. All concerns are taken seriously and investigated promptly.

Complaints Procedure

How to raise concerns or complaints, and how we respond.

We welcome feedback and take all complaints seriously. Our procedure ensures complaints are investigated fairly, responded to within agreed timescales, and outcomes are communicated clearly.

Privacy Policy

How we collect, use, and protect your personal information.

We are committed to protecting your privacy and personal data in accordance with GDPR and data protection legislation. Personal information is only used for care planning and service delivery.

Equality & Diversity

Our commitment to treating everyone with dignity and respect.

We provide care regardless of age, disability, gender, race, religion, or sexual orientation. Our services are designed to be inclusive and culturally sensitive.

Accessibility Statement

Our commitment to making our services accessible to all.

We aim to make our services accessible to everyone. If you need information in a different format or have accessibility requirements, please contact us.

Modern Slavery Statement

Our commitment to ethical employment practices.

We are committed to preventing modern slavery and human trafficking. All staff are employed legally, paid fairly, and work in safe conditions.

Need More Information?

For full policy documents or to discuss any concerns, please contact us.